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How can I become admin on free account?

Kelly Fidei_cyzj49

Hi - I have set up a free account, and have two projects. One is company managed and one is team. I sent an invite to someone to invite them to the team managed project, and he got the invite, but I'm not the admin, so I can't accept.

How can I get admin rights to my own project?

Do I have to be on a company managed project vs. a team managed project?

Thanks,

Kelly

Accepted answers

All comments

Jack Brickey

Hi @Kelly Fidei ,

on your free instance, all users will be administrators by default and that cannot be changed. You mentioned that you sent an invite to a teammate to join a TMP project but then you mentioned you cannot accept. Is there a reason why you are trying to accept the invite to the other user? Ultimately the user must accept even the admin cannot accept on the users behalf. Or do you mean something different?

Satish Kayam

@Kelly Fidei

You can able to see the permissions in project settings >> Access>> here u can change the permissions.

In Team managed project and Company managed project permissions are different.

Jack Brickey

Correct regarding project permissions. However, in Free all users are Jira admins.

Mohanraj Thangamuthu

Hello Kelly,

On Team managed project you can go to project settings >> Access, add your self to administrator role

On Company managed project, you can go to project settings >> Permission. Check whether project role or user group is used for "Administer Projects" permission. If this is project role, go to project settings >> people and add your self to the project role or if user is used on "Administer Projects" add your self to the user group.

Kelly Fidei_cyzj49

It's not giving me the option to add myself as "Admin" under project settings->Access. See video:

https://www.loom.com/share/c2ea4efa976c41cbacfa19edc3f79761

Suggestions?

Kelly Fidei_cyzj49

And when I tried inviting myself to the Team managed project using my other email, coach_kelly@scrumpossible.com, I got the error: "Access request sent to your admin." See attached image. access req sent to admin.png

Kelly Fidei_cyzj49

Here's what I see for project permissions - looks like both project role and application access. But when I go to Project Settings->People, the "Add People" button is greyed out. And the error reads, "On a free plan, you can only add people using your site's administration settings. Upgrade your plan to better control who can access this project." See images. project permissions.png

cant add self as user or admin.png

Kelly Fidei_cyzj49

Hi @Jack Brickey and @Satish Kayam Here's a video I made showing the problem I'm still having. thanks for any suggestions:

https://www.loom.com/share/e900fb3cc0d5454daadb28c47a605c5d

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