Creating issues for via email for multiple projects with Jira Software Cloud

Darrel Jackson

Hi all.

I've read through https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ and still have a few questions on how to configure Jira to create issues by email on Jira Cloud Premium.

Firstly, I already have a default handler of type "Cloud Email Handler" and named "Comments from emails". I assume this comes as default with a cloud instance. But that type of handler is not documented in the admin guide. What's the difference between "Cloud Email Handler" and, for example, "Create a new issue or add a comment to an existing issue"?

Second, I have multiple teams that each want to create issues in their projects via email. I assume I use a "Create a new issue from each email message" handler for this. I also assume I need a mail handler per project. Correct?

How do I differentiate each handler? I'm assuming I need a unique "Catch Email Address" per project? Can this be any user part provided it has my blah.atlassian.net domain in the domain part? Would this potentially conflict with the existing Cloud Email Handler?

Thanks for your time.

Alex Koxaras -Relational-

Hi @Darrel Jackson 

Cloud email handler is the defaults Jira email handler, which handles all the "reply to" emails which have a valid issue key on their subject. It doesn't and can't create new issues.

For multiple teams, and in order to create separate issue types to different projects, you are correct. You need multiple email handlers. Keep in mind than one email handler can create only one issue type in a specific project. So if you want to create multiple (X) issue types in e.g. the same project then you need X email handlers.

To differentiate the email handlers, you've got two options:

1. A different email address
2. The same email address, but all email handlers point to different folder within the email address. And then you setup an email automation rule to MOVE the email to the corresponding folder.