Send surveys for canceled tickets

Question

Hello, it is possible to activate the JSM surveys for when the tickets are canceled, since currently they are only sent when the tickets are solved.

If a ticket is canceled and the user is not satisfied, they have no way to record their disagreement.

Thank you.-

Kris Dewachter · Accepted Answer

Hi @Emanuel Nieto ,

How have you setup your 'Cancelled' status ?

If you transition your issue to a resolved status (green), and set the resolution to 'Cancelled', the survey will be included in the email.

Best regards,

Kris

Kris Dewachter · Accepted Answer

Hi @Emanuel Nieto ,

I hope my answer has helped you in resolving your issue. If so, you can help other Community members by accepting my answer.

Best regards,

Kris