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Check whether last comment author is not in a group

Tom De Blende_eni1ol

Dear,

I want to execute an action in Jira Automation when a ticket is closed and the last comment is made by a user that is not part of an Atlassian group. I did some digging, and I'll probably need a condition based on {{comment.comment.last.author}}. However, I'm not quite sure how to verify its membership of a group. How can this be done?

If this would not be possible, how could I check whether the last comment was made by a customer user?

Thanks!
Tom

Accepted answers

Tessa Tuteleers

Hi @Tom De Blende ,

you could do this with a condition.

If the trigger is "Issue commented", you can use the user condition to check if the user who triggered the event is not in the default application user group.

-> This works on the assumption that any user who does not have a license is a customer.

Hope this helps!

- Tessa

All comments

David Pezet_yyhi7z

You might try using a Web Request (additional article) to Get users from group and then compare if webResponse.body contains the last comment author. If you need to iterate through all the comments to find the last user comment (and not just the last comment) that would take a bit more wrangling.

Tessa Tuteleers

Hi @Tom De Blende ,

you could do this with a condition.

If the trigger is "Issue commented", you can use the user condition to check if the user who triggered the event is not in the default application user group.

-> This works on the assumption that any user who does not have a license is a customer.

Hope this helps!

- Tessa

Tom De Blende_eni1ol

Thanks Tessa. How does one check group membership in Jira Automation?

Tessa Tuteleers

Hi @Tom De Blende ,

it's a specific kind of condition called "User condition", you can find it here:

Screenshot 2023-04-20 at 13.16.16.png

Screenshot 2023-04-20 at 13.16.28.png

Hope this helps!

- Tessa

Tom De Blende_eni1ol

It does and it doesn't Because I can't enter {{comment.comment.last.author}} in the User selection dropdown. One can only use a selection of criteria.

Is there to verify this?

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