how to condition a transition in such a way that it can only be returned to the status in which a task was previously.
Hi @NTAMEN NTANMI luc landry
Yes, just change your workflow so that the only transition from the status goes back to the same status it came from.
it's that possible first ?
@John Funk The problem is that the status in question is a status that can receive tickets from several statuses not just one and I wonder if we can't for a return transition condition that the ticket can only go to the status where he came from ??
thanks
How many statuses is several? One way would be to create a custom field and capture a value using a post function on the transitions to the status. Then create a separate transition from the status back to each one it came from. Then, use an automation rule with IF/ELSE options to auto-transition the issue based on the value of the custom field.
@John Funk
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