How to prevent script ticket creation from clients

Question

Hello everyone!

Could you please advise on how to stop scammers from creating dozens of tickets via script?

Thanks!

sekhar reddy_jx8iuc · Answer

Hi @Gleb Semeniuk

Is your portal is publicly accessible via internet ? if so you can make the changes in project to hide your portal at customer permissions section

Please refer below article for more information on Portal access

Gleb Semeniuk · Answer

Hi @sekhar reddy

The tickets created via portal

sekhar reddy_jx8iuc · Answer

Hi @Gleb Semeniuk

Could you please explain a bit more on this issue, are you trying to restrict creating tickets via portal or via Email ?