Resolution field missing from issue layout after task creation

Ashley Hunt_yfhl68

I'm trying to force user to update Resolution field before completing tasks. My current blocker is that after the task is created, the Resolution field isn't displayed on the issue layout, so the user isn't able to set the Resolution... this is what I've done so far:

1. I adjusted the workflow by adding a Validator to the Done transition to require a value for the Resolution field.
2. I removed the Post Function to set Resolution to done for that same Done transition
3. I added Resolution field to the associated Project's screen config scheme.

The field does appear in the Create Issue module, but as soon as the issue is created, the field no longer appears. I verified the Validator is working, but the Resolution field is not displayed at the time of validation... Any ideas? 

mfabris

Hello Ashley! 

I am not sure I get completely all the details, but let me try to help: you want the users to choose a specific resolution when they close the ticket. 

Therefore you would need to 

• Go to screens, create a screen that includes "resolution" (an empty one will do, and you just add the resolution screen in it)
• Go to your workflow, click on the transition that closes the tickets (the one where you removed the post function) and associate the transition with the new screen you created.
• In the same transition, you can add a validator to make resolution required, but here the options and how to do it may vary, depending if you have some cool plugins or just out-of-the-box Jira

If you want to see the resolution field in the ticket, and be able to edit it, then you need to make sure to find the Screen Scheme/s and add the resolution field to all screens, not only to the one used for the "Create Issue" screen. (it should be there by default, but if you do not see it in the "View Screen" then it is better to have a look)

I hope this helps!