Using JQL for Reporter/Assignee in Notification

Lydia M

I've successfully created an automation which sends a message to the Reporter of an issue to create an assignment for the Assignee of the issue, however, the names do not display in the email. I know I have the JQL wrong, but can't find how to correct it.

Here's what I have:

Hi {{reporter}},

Your audio request {{issue.key}} is being edited! Please create an assignment in PSA for {{assignee}} so they can bill their time.

Thank you,

This is what I'm getting:

Hi 5bb270c59ba2930990f80b30,

Your audio request AUDIO-1878 is being edited! Please create an assignment in PSA for 557058:51463bee-ed0e-4065-81e7-1c4ce9851382 so they can bill their time.

Thank you,

So clearly it's displaying the code for the user name instead of the user name. I'm sure it's pretty simple, so I hope someone can help. 

Thanks!

Bill Sheboy

Hi @Lydia M 

Please try using the displayName attribute for user fields, such as with {{issue.reporter.displayName}} : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Kind regards,
Bill