Trying to add someone as reporter but when i put in their email they do not show up.
@thomas_williams -
You will need to check to see if the user in question is already setup in your system as a customer + he/she is the right group that are assigned with your project's "Servcie Desk Customers" role.
Issue reporter needs to be adherent to the above setup.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
These users are not jira users already.. can it not invite them when we add their email assigning them as reporter? Or is there some tie into AD?
Assigning a reporter process means that he/she already has an account in your instance. You will need to invite them first, but not through issue reporter assignment process.
Best, Joseph
Sorry i am not JIra proficient. Could we add all our company users somehow? or Automate that?
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