Can I include a hyperlink within an automation rule?

Question

Hello, we have a legacy automation that sends out a comment to the reporter of a service desk ticket, but it does not include a hyperlink to access the ticket. Below is the message sent to the reporter. Is there a way to add a hyperlink back to the ticket within the message?

Message sent to reporter:

Hi there, we haven't heard from you in a while. If you would like to keep this request open or if you have additional information, Please update the ticket.

IT Operations Support Team

Liza Gonzalez · Answer

@Dan Breyen thank you, I will give that a try.

Dan Breyen · Answer

@Liza Gonzalez I added this to my 'Send email" section of my Automation to do the same thing: Link to JSM issue: {{issue.summary}} Hope it helps.