How to automatically update a Confluence page on ITSM Change request creation/update

Question

Hello everyone.

I have a question regarding creating some kind of a dynamic Confluence page, which is linked to ITSM.

By now, I have created a "Change tracking" confluence template, and I have linked it to the project ITSM.

Is there a possibility (or an add-on) for this Confluence page to get automatically updated (for an example updating a table inside it) whenever a new Change Request is created (or existing one updated)

Basically, if I have a simple table with columns :

Name, Date, Impacted Services, Status -> I would like to add a new row to this table whenever a new Change request has been added to ITSM && update the current row if Status in ITSM has been changed.

I hope I have managed to explain the mail goal here.

Thank you all in advance,

Azur.

Azur Mujezinovic · Answer

Hello @Fabio Racobaldo _Catworkx_ ,

Thank you for the response.

Yes, this does fit the requirement partially. I am now having problems displaying a name of a device that the ticket is tied to.

It is a custom field, and I have tied it to ITSM, and is shown there, but not shown in the Jira macro.

Also, if I adjust the JQL to "....AND "IT Server" IS NOT EMPTY", it does filter things out properly, but still shows no data in table once I include it via "Display Options".

Do you maybe have any ideas ?

Thank you in advance,

Azur

Fabio Racobaldo [Catworkx] · Answer

Hi @Azur Mujezinovic ,

if your gal is to have a table up to date with some jira tickets, my suggestion is to create a specific JQL filter that matches your issues and add a JIRA issue macro (https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/) within your confluence page. Does it fit your requirement?

Fabio