Worklogs logged after migration to cloud not visible through API but hours logged before are

Bart Jansen_5ijy0t

We are using the rest API for getting all worklogs. This used to work fine on the server.
We have migrated to the cloud. Now all worklogs from before the migration are visible through the API that is connected to the Cloud. But work logged after the migration doesn't show thought the API.

We do use the tempo timesheets add-on. But as I understand the worklogs are still located in the Jira database.
Any ideas on how this could be possible?

Susan Wu

Hi @Bart Jansen ,

Unlike worklogs on the Server, you will need to use Tempo REST API to get Tempo data on Cloud. Please refer to these articles to find more details:
1. https://tempo-io.atlassian.net/wiki/spaces/KB/pages/488931333/Why+do+the+Jira+worklogs+appear+with+the+author+Tempo+Timesheets+instead+of+the+user+s+name

2. https://tempo-io.atlassian.net/wiki/spaces/KB/pages/2954788869/Tempo+and+Jira+worklog+sync+on+Cloud

3. https://tempo-io.atlassian.net/wiki/spaces/KB/pages/1854931177/Tempo+data+storage+on+Cloud

You can also check out these Post-Migration KB's to understand the differences between Server and Cloud to adjust your workflows. https://tempo-io.atlassian.net/wiki/spaces/KB/pages/3117973599/Post+Migration+Product+Onboarding

Hope this helps.

Best Regards,

Susan Wu

Tempo Product Expert