Error adding comment to issue

Question

Hi all,

I got a Jira automation to track the approval of a change request. The automation is triggered manually by a logged-in user. The action is like this....

{{#issue.Approvals}}
  {{#approvers}}
     Name: {{approver.displayName}}
    Action: {{approverDecision}} \
  {{/}}
{{/}}

And comment visibility is set to Share with customer (i.e., not Internal only).

If I run the automation myself, I got a successful result and Comment field is updated

But some users will get an error (if a check in the automation Audit log), of...

Action details:

Manual trigger

The user Xxxxx Xxxxxx triggered the ruleComment on issue

Error adding comment to issueComment body can not be empty! (comment)Any suggestion as to how I could fix this error?

Cheers,

Trish Le_qkfwg4 · Answer

I also am having the issue above, were you able to find the solution to the issue?

Zaldy Parian · Answer

Hi @Kris Dewachter ,

Thanks for your reply. Any logged-in user is set up to add comment manually in the project permission scheme. But I'll do some testing and tweaking on the permission and see if it helps.

Cheers,

Kris Dewachter · Answer

Hi @Zaldy Parian ,

Can you check in the projects permission scheme if the user has the permission to add comments to tickets.

Best regards,

Kris