Showing only customer's own issuess in Customer Portal

Question

Hello,

is there a way, in the Customer Portal, to restrict users' view to just their own issues, without visibility on their organization's ones?

I know that there's a setting to prevent newly created issues to be shared with the reporter's organization, but that's not what I'm searching for, since I still want issues to be associated with the organization, for reporting purposes. I just would like customers to see just their own stuff, also for content privacy with regard to other users in the same organization.

Thanks a lot!

Cindy Blanton · Answer

The work around I created to do this was to breakdown the organization.  For instance, make each of the following an organization for "ABC Company" instead of having one overarching company:

ABC Company - Finance, ABC Company - Marketing, ABC Company - Facilities

For users that need access to all or multiple organizations, I included them as part of each organization.

Hope that helps!

Brant Schroeder · Answer

@Michele Amori Welcome to the Atlassian community

If a user is part of an organization then they will see all the issues.  If only allowing them to see their own issue is a requirement then you would need to remove them from the organization.  I was also not able to find an enhancement request relating to what you are trying to do.  I would suggest submitting one.  https://jira.atlassian.com/issues/?jql=project%3DJSDCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20and%20summary%20~%20%22organization%22

Michele Amori · Answer

yes, that's the case. Just let users see the requests they've opened.