nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Edit text in "A ticket has been assigned to you"

Linus Johansson_7n7o9z

Hi,

Can the automated email notification w/ the “A ticket has been assigned to you” be augmented to include the priority selected by the customer?

Or do we have to create a new rule for that? And if we do, how would that rule look like?

Thanks in advance!

Accepted answers

John Funk

Hi Linus - Welcome to the Atlassian Community!

No, you will not be able to edit the standard message. But you can create a separate Automation rule that will send an email to the Assignee when that field changes. I the Send email action, you can place whatever you want in the message.