Need to view assignee based on assignment group.

Melina RAMPERSANDS

Hi

I want to view assignee based on the assignment group selection.

For example: I am having two group named "G1","G2" in that group I am having assignee  A1 in G1 group and A2,A3 in G2 group when I select "G1" group I want select only the assignee "A1" .

I want to make this requirement using OOTB feature in JSM. is it possible ?

Iker Gómez Eiras

You would need to go to your projects' permissions schemes, and set the "Assignable User" to be limited by the "Assignment Group" group custom field.

This way, only people that are members of the group would be eligible for assignment - but you would first need to set the assignment group and afterwards change the assignee.