Auto labels base on Reporter is in Group in Company managed project

Question

Hi there,

I am using Automation for team-managed projects to set labels based on the Reporter is in CS, CDD group etc. Is there a way I can do this for company managed project without using Automation? Or there is also alternative solutions in team-managed projects?

Thanks for all.

Regards

MM

Mimi Peters · Answer

I see, the labels also help us to be use when we create Dashboard, the one Heatmap chart I use it for this purpose so to know which department raised the most ticket etc. :)  Or can I pick Group in some of these chart?

Kelly Arrey · Answer

Hi @Mimi Peters Sorry, I was thinking laterally.  If you toggle from Basic to JQL at the top right of your Issues page, you could add that JQL snippet to your query and see all the issues reported by that unit. You could save a different filter for each unit. This wouldn't require a label or an automation rule (but you might want either or both for other reasons).

Mimi Peters · Answer

sure but where do I put this JQL in the project so it will auto add the labels in the ticket once its created?