We are seeking a way to enable our end users (not our agents) to see the status of tickets that have been submitted to JSM via any means - (Slack, Portal, email) by other users. Our end users have expressed a desire to be able to review tickets that others on their team have submitted, for example. We have tried to go in via the Portal and select Requests -> All, but, receive an error "We couldn't find any requests." I don't see any way to modify the filter that is being used to populate the portal view. Any guidance would be appreciated.
