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Site and all project vanished

ConnectionFaild

Hello, I didn't use my Jira for a year, I think

Now, when I logged in, I didn't see Jira in products section, neither was able to access my atlassian website

When I re-added Jira, my website address was free, and when I finished process - there were no projects, no issues, no confluence articles - nothing, all vanished.

Any ideas?... I'd love to restore all this, thought that its bomb-safe in Jira.

I trippile-checked website address with the one in my browser history - I have all links to issues, pages, projects in history... But none of them opens - not found and etc.

Accepted answers

Trudy P Claspill

Hello @ConnectionFaild

Were you using a paid Jira subscription or a Free Jira subscription?

If you were not paying for your Jira subscription, if all the Jira products on your site were under the Free subscription, and it had no activity for 120 days then the product is deactivated, as per this document.

As per the details in the Answer on this post, a site with no paid products and where all products have been deactivated will be deleted entirely after 162 days. The data cannot be recovered at that point.

All comments

Vish Reddy {Revyz}

Very interesting set of events @ConnectionFaild

Did you check your permissions? Also assuming you are the site administrator for this site.

ConnectionFaild

> Also assuming you are the site administrator for this site.

Correct, I'm the only member of all groups in ogranization (there were some users in some groups, irrc, but they all truncated as well) including site-admins.

I think yes (I went through every settings page I could find), but lets assume I didn't - can you guide me where they are? Just to be sure that I checked and they are ok - I didn't admin Jira for a very long time

In any case, how is that possible that my atlassian website was free to take (when I re-added Jira) if it was still somehow operating with projects intact (I hope)? That makes me think that its not permissions thing...

Vish Reddy {Revyz}

Here is how you can double check if you are part of the site-admins group

You can double check by seeing if you have access to the following pages:

Click on the "Gear" symbol and then "User management" This should take you to:

Check to see if you are part of the site-admin group, you will also see for which Atlassian product you are the site admin.

If you are site admin you should have full access. Also see who else has similar access - Could someone else have accidentally deleted the projects?

Assuming permissions are correct, you can also look in the Trash bin to see if accidentally deleted projects are still there in the Trash bin.

To go to the Trash bin click on the "Gear symbol" again and next click on "Projects" the left hand side of the "Projects" menu will have "Trash" click on that too see which projects are listed there.