Limit external users to only one project portal

Question

We have several service desk projects with many external users each.

Our goal is to have anyone be able to access a specific project portal link, create an account (if needed), submit a ticket, but then only be able to see the issues for the project they submitted for.

This seems like it should be straightforward, but I am finding the only ways to limit external users to one project is to restrict access to each project, then manually add the users we want to each project. There are too many external users flowing in and out for us to manage that.

Josh Firkser · Answer

This setting only solves half the problem. We would like for "Anyone on the web" to be an option, but then when those people access their portal they can easily see our other service projects.

Josh Firkser · Answer

I've seen that setting and my issue is, we are not able to manually add customers to each project, there are too many and some might be unknown until they need to submit an issue.

Joseph Chung Yin · Answer

@Josh Firkser -

I would recommend you to consider the following option - This will give you the control on what project(s) that users can see via the portal UI.  NOTE - You will need to apply it to each project individually to control the project visibility.

1) Access Project settings >> Customer permissions

Once it is done, only the users who are added in in each project will see the project in the UI, and thus have the ability to create issues against it via the portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.