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How to change the From address when replying to customer

Lukas Barta

Is it possible to change the email address that is used when replying to the customer from a ticket?

By default it is jira@[something].atlassian.net but we want to change it to our support@[ourcompany].com

(or even the agent's email address would be fine)

Thanks a lot

Accepted answers

Alex Koxaras -Relational-

Hi @Lukas Barta

In order to do that there are a few steps to do prior:

Verify your domain
Add an email address from your verified domain
Use that email address to send notifications to customers

email domain.png

itsm email setup.png

All comments

Alex Koxaras -Relational-

Hi @Lukas Barta

In order to do that there are a few steps to do prior:

Verify your domain
Add an email address from your verified domain
Use that email address to send notifications to customers

email domain.png

itsm email setup.png

Lukas Barta

Thank you for your help! It works like a charm.

Alex Koxaras -Relational-

Good to know that!

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