after closing the task with the resolution screen, the unfilled fields disappear, which prevents the execution of the automation rules.Is it possible to somehow keep them active?
Hello @Ivan Andrieiev
Can you please provide more information? What do you mean the unfilled fields disappear? Can you provide a screen image of the Resolution screen, and another screen image that shows the fields have disappeared?
Can you show us the Automation Rules that are not working? And also show the Audit Logs for the rules?
Are the rules not being triggered? Or are they being triggered but not then producing the result you expect?
It is situation for @Canseled status.
I suppose, you can't edit fields after resolution and it is a reason for mistake.
@Trudy P Claspill Hi
This is a very difficult puzzleI have a rule to set the actual end when the task is transferred to the "Closed" "Solved" status, when closing the task and choosing a resolution, the unfilled fields disappear (the actual end), but when the "Cancelled" status is selected, the field is automatically filled.
It looks like you're new here. Sign in or register to get started.
