Scheduled JIRA due date automation status 'success' but no email triggered to the assignee

Question

Hi All!

I have set up JIRA automation > scheduled > runs every 1 day > with the JQL duedate>=now() and duedate <=5d

I checked the audit log and it says status success. Action details: successfully sent an email BUT no email triggered in the inbox. WHY??

Thank you!!

Bill Sheboy · Answer

Let's try this: for an assignee that does not work, write this to the audit log (using the log action):

That will help you see if there is a problem with the email address for the specific user's profile.

The other possibility is the specific user has completely disabled any notifications from Jira.  You can have them check their profile settings to verify/adjust that.

Kajal MAkwana · Answer

Yes, there is an assignee for the issue in jira ticket

Audit log says email sent successfully to assignee (check the junk and spam folders as well)

Yes, If I assign to myself and trigger the rule, I do get an email. Actually, If I put individual email address on the rule, it trigger the email while running the rule but automation should pick up the assignee name automatically.

Bill Sheboy · Answer

Did you check if there was an assignee for the issue to whom the email is sent?

What does it show in the audit log when you attempt to send to assignee?

When you assign yourself to the issue and trigger the rule, do you get the email?