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Issues are not visible in the Roadmap

Brinkela Selima_0nptci

Hello,

I'm in a company-managed project with multiple boards and when we try to create issues they are not shown in the Roadmap but they are visible on the board. Even that I choose the board and the epic, it's not shown in the roadmap. The error we get is : "Your issue xxx has been created but is not currently visible because it does not match your board filter".
I've checked the filter permissions and they seem to be ok. However I don't think this is related to filters as the issues are visible on the board.

1. I tried different browsers and is still the same.

2. My colleagues are experiencing the same issue

3. This doesn't happen for all the users.

How can I solve this?

Many thanks,

Brinkela

Accepted answers

All comments

Anastasia Seidaridi

Hello @Brinkela Selima

It seems that the issue is with the board filter. Would you mind sharing some screenshots with your board filter?

Brinkela Selima_0nptci

Hello Anastasia,

here you can find some screenshots of board filter and settings:

Brinkela Selima_0nptci

Hello,

Any answer on this?

Trudy P Claspill

You said you had multiple boards for this one project. And you said

when we try to create issues they are not shown in the Roadmap but they are visible on the board.

Can you walk us through the steps you go through when creating the issue? For instance...

1. Navigate to the project and choose board "Embedded".

2. Click <which one of the multiple options to start creating an issue...>

3. Set the Board field to Embedded

4. Save the issue.

.... get error message?

... review the board and actually see the issue just created?

... click the Roadmap option in the in the navigation panel and don't see the issue there?

Providing screen images with each step would also be helpful.

Brinkela Selima_0nptci

Yes these are exactly the steps :

1. I navigate the project and choose board "Embedded"

2.1. I go to the embedded roadmap and I try to create an issue from there. Set the board field to embedded and define the epic field

2.2 I am in the Embedded board and I create the issue from the "Create" button in the page, I choose the board and define the epic

3. Save the issue

4. I go the error: Your issue xxx has been created but is not currently visible because it does not match your board filter

I go to the board and the issue is there but doesn't have an epic (I emphasize here that I'm sure I defined the epic when creating the issue)

Since there is no epic in the created issue, the issue is not shown in the Roadmap (In the Roadmap option in Navigation panel)

But this doesn't happen when I create an epic itself in the same steps as above. The epic is created and it's shown in the roadmap.

It happens only for other type of issues.

Best,

Brinkela

Trudy P Claspill

When you say you "define the epic field" do you mean the Epic Link field? Can you provide a screen image of that field within the Create Issue dialog?

Are you working with Scrum boards or Kanban boards?

If you are working with a Kanban board, when you look at Board Settings > General do you see a subfilter defined?

Screen Shot 2023-04-20 at 7.56.09 AM.png

If so, are you setting values in your newly created issue that would cause it to not be displayed because of the subfilter? Even if you are not, can you try an experiment of removing that subfilter to see if that resolves your issue?

Brinkela Selima_0nptci

Yes when I say I define the Epic, I mean the Epic link. Attached is the screenshot.

I also removed the subfilter, but it doesn't resolve the issue. MicrosoftTeams-image (14).png MicrosoftTeams-image (15).png

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