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Add images with has been cropped on the mobile phone

David Gräub

Dear Confluence Team,

You have a bug in your SW: By adding an image, wich was cropped on the mobile phone (android photo), the confluence site shows the cropped area as en empty area.

If I crop the images first in photoshop

If I first crop the image in photoshop, and then import it into confluence, the empty border no longer appears. So the image is displayed correctly.

Please fix this. Thanks.

Accepted answers

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

What mobile app are you using to do this? Is that adding something non-standard to the images? Confluence itself doesn't do that, it just accepts what you upload as-is.

Dan Breyen

If you can reproduce this behavior, I would suggest opening a support ticket so the issue can be evaluated by Atlassian.

David Gräub

I'm using Google Photos App.

David Gräub

Yes, I can reproduce this behavior. But how can I create a support ticket? I cannot find any link to do this. Do I have to be a system admin?

Nic Brough -Adaptavist-

Go to https://support.atlassian.com/contact and raise it there, if you can't find the support link in the app (I don't use the mobile apps much, so I don't actually know if there is a support link in them)

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