Stopped receiving email notifications

Nabanita Sen_mr9t6u

Hi,

 

Suddenly, I stopped getting email notifications from Jira Service Desk in my inbox.

I used to receive notifications for all the tickets where I was the Assignee or Request Participant, the changes like - changing the status of the ticket if anyone tagging me or anyone is leaving any comment on the ticket, along with if I make any changes in any ticket like assigning any ticket to anyone.

This is very crucial for me to get the notifications. Can anyone please help me here to fix this issue?

Thank you,

Nabanita Sen

Data Team Manager

JoVE

 

Kishan Sharma

Hi @Nabanita Sen 

Welcome to the Atlassian Community!

If the notification scheme for your project is unchanged and only your email address is affected, its possible that your email address is blacklisted/added in suppression list due to hard bounce from your mail server due to some reason. In that case, the Jira Administrator for your instance needs to open a support case directly with Atlassian Support. 

https://support.atlassian.com/contact/#/