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Sprint Health Gadget Sharing Issue

Zach Wright

Hello,

Having an issue with the sprint health gadget & days remaining in sprint gadget. When I build the dashboard everything appears fine, however when I share this with others these two gadgets are not appearing & instead there is a message that says "The requested board cannot be viewed because it either does not exist or you do not have permission to view it"

I can ensure it exists as I built it and the recipients do have access. Is there something I could be doing wrong?

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Trudy P Claspill

Hello @Zach Wright

Welcome to the Atlassian community!

Are you working with boards for a Company Managed project or a Team Managed project?

Are the users able to access the dashboard and only these two gadgets don't load?

How have you ensured that the recipients do have access to the agile boards?

Zach Wright

Hi Trudy, Thanks for your response.

It is a team managed project. Users are able to access the dashboard, everything loads, except for those two gadgets. I have ensured recipients have access to the filter used to make the dashboard & the dashboard itself, how can I check if they have access to the agile board?

Thank you for your help on this

Trudy P Claspill

Ask them to access the URL you use to access the board for the project.

i.e.

https://aklfjoliew.atlassian.net/jira/software/projects/TS/boards/6

Are the users licensed Jira Software users? You may have to ask your Jira/Site Administrator to confirm that. If the users are not licensed Jira Software users, they will not be able to see functionality that is Jira Software specific, which includes anything that has to do with agile boards and agile reporting.

Zach Wright

They are licensed JIRA Software users, and were able to access the board & other areas within the Project

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