Can the asset management side of this feature be used to deploy/decom both physical and virt. Server

Question

I was reviewing the features of Service Management and how it pertains to assets, however I am unclear on whether or not it would be a good fit for our needs.

Primarily, we are looking to use Jira as a way to standardize a process for deploying and decommissioning assets such as Servers (both physical and virtual) Network devices, and software, and be able to create tickets with all the tasks associated with these actions

We would not typically be using this for end point devices such as laptops and desktops

Joseph Chung Yin · Answer

@Shaun Eger -

Welcome to the community.  Assets management tool is flexible to be designed to fit your functionality needs.  When you read information from the web, it is more tailored to the typical usage of assets tracking (i.e. laptops/applications etc...)

I would recommend you to try out setting up an Assets Schema and then incorporate it into your Jira/JSM projects' task tracking.

Here is Atlassian reference link on Assets management - https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-asset-and-service-management-with-assets/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Kristján Geir Mathiesen · Answer

You might also want to get an Atlassian Partner to demo for you...  Just saying :)

KGM

Kristján Geir Mathiesen · Answer

Hi @Shaun Eger and welcome.

I am not an Atlassian employee so take my answer with a grain of salt :)  Sounds like your use case would be doable with JSM and Assets. If I were you, I'd spin up a free trial instance and try it out. Setup a simple project and schemas. Create new object schema and just get a feel for how it works. I think it will be hard to answer all your questions here.

HTH,
KGM