JSM, changing external resource icons

조강표

Hi, everyone here.
I have a question. I want to change the external resource icon
It comes out when you click, I want to set the external resource icon to another icon.

I request a solution to this problem

 

Joseph Chung Yin

@조강표 -

You will need to access the Request Types from JSM project's Project settings.  Afterward, identify the request type in question, and then click on the image icon to change it.

Example screenshots -

1) Project settings >> Request types

2) I clicked on "Fix an account problem" request type, then in the next screen, I clicked on the image icon to invoke the change icon screen -

Hope this helps.  If it resolves your ask, please remember to click on Accept answer button.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.