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Error draw.io configuration

Matthias Ludwig_edrc9n

Hy, I got an error on the configuration site of draw.io.

I installed draw.io on several free accounts but I get always the same error.

I can create a draw element but when I will put it to an article I get an error. The draw element will not found.

I think it is a problem with the space configuration.

Accepted answers

Matthias Ludwig_xu75y5

It was a problem with Kaspersky firewall...

"Yes, Kaspersky anti-virus has started blocking the domains api.media.atlassian.com and media.atlassian.com.

In case you’d like to continue to use the anti-virus, you can manually allow these domains. This should help."

All comments

Jack Brickey

Have you reached out to draw.io support as yet? They might be able to assist more quickly on this error.

Carlotta Kuhn

Hi @Matthias Ludwig ,

Please reach out to our support team: https://drawio-app.com/support/

They will be able to help you resolve this error.

Have a good day!

Matthias Ludwig_xu75y5

It was a problem with Kaspersky firewall...

"Yes, Kaspersky anti-virus has started blocking the domains api.media.atlassian.com and media.atlassian.com.

In case you’d like to continue to use the anti-virus, you can manually allow these domains. This should help."

Jack Brickey

I updated this as the accepted answer.

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