Projects have disappeared after subscription re-instated.

Question

Hi All,

I am new to JIRA, and have been using it as a task manager for the past year. Recently, I had a number of team members join my organisation, and this exceeded my subscription model.

I have just logged into my JIRA account and all my projects/settings have been deleted. Is there any way of recovering this information? I have suspended access for a number of users on my organisation, which in turn has placed me within the free subscription plan.

Many thanks,

Ari

Andy Heinzer · Answer

Hi @Arifur Chowdhury 
I am not certain that we will be able to recover this data.  it appears that the site was in an evaluation of Jira Software.  Evals only have a 15 day data retention period per https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

I suspect this data has already been deleted.  However I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-867489 so that our support team can investigate further to determine if there is any possibility to recover this data.

Regards,

Andy

Trudy P Claspill · Answer

Hm, I am stumped as to why information would have disappeared simply because you exceeded your limit temporarily.

I am tagging this post to see it an Atlassian Team member can take a look.

Arifur Chowdhury_pa3v8e · Answer

Hi Trudy,

Thank you for the warm welcome to the community.

'Were you on the Free plan before you exceeded your user limit? Yes

Are you sure you are accessing the same instance that you were previously accessing? Yes

Is it the same URL? Yes

Are you logging in with the same account? Yes

Do you have more than one Atlassian account? No

Do you still have the same permissions that you had before to be able to create projects and administer Jira? Yes

Have you access the Jira Administration settings to double check if the projects and schemes are truly gone? I've looked in Trash and Archive with no luck.

Have you checked the Trash bin for deleted projects?' Yes.