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#lookupIssues not returning any values

Kunal Kumar_kn9ukt

@Bill Sheboy

Use case : For each reporter , all the issues he has created without mandatory tags a consolidated email needs to be sent with jira links of all the issues.

Using issue.toUrl simply sends one email per issue ( ex 5 emails for 5 issues ) & #lookupIssues is sending emails with blank body. Below are the screenshots :

Accepted answers

Bill Sheboy

Hi @Kunal Kumar

To use the {{lookupIssues}} smart value, you need to first call the Lookup Issues action. Please try this change to your rule:

trigger: scheduled with no JQL
action: lookup issues with the JQL you previously had in the trigger
action: send your email

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Kunal Kumar

To use the {{lookupIssues}} smart value, you need to first call the Lookup Issues action. Please try this change to your rule:

trigger: scheduled with no JQL
action: lookup issues with the JQL you previously had in the trigger
action: send your email

Kind regards,
Bill

Kunal Kumar_kn9ukt

Get it , but I am on JIRA server and lookup issue action is not available for me to use. Is there any other way I can achieve this use case ?

Bill Sheboy

Thanks for clarifying, as your post indicated you were using Cloud but you are actually using Server/Data Center.

The Server/Data Center version has an option for bulk-issue processing. This is a setting you select either with the Scheduled Trigger with JQL or with a Branch. After enabling the setting, you would use the {{issues}} rather than the {{lookupIssues}} smart value. https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html

You can use your original rule with JQL in the scheduled trigger, enable bulk processing, and replace {{lookupIssues}} references to {{issues}} Please note that is plural {{issues}} for bulk-issue handling.

Kunal Kumar_kn9ukt

Thank you so much @Bill Sheboy Worked like a charm

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