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Is there a automation timetracking when opening a ticket?

unknown

I want a timer to start automatically when I open a ticket in Jira Service Management. Is it possible or is there a plug-in?

Accepted answers

Dave Mathijs

Hi @[deleted]

Out-of-the box, this is not possible. there are free apps that feature a timer:

All comments

Dave Mathijs

Hi @[deleted]

Out-of-the box, this is not possible. there are free apps that feature a timer:

Asha Goyal_0i7i5i

Hello @[deleted]

If this is Jira Service Management, You can use the Concept of SLAs. Or even you can have Automation as well to keep track of time.

Thanks

Asha

Dave Mathijs

@[deleted]I may have misunderstood your question entirely. In that case, @Asha Goyal is correct.

Dan Breyen

There are SLAs that have kicked in out of the box. I went in and tweaked them to fit my situation.

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