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How to get customfield value and add in a comment

Deepak Prasanth

Hi There,

We have two customfields defined: Time for Approval [in seconds] and Time for Resolution [in seconds], we are trying to do something like below but unable to get the customfield value.

Time to approve [customfield_XXXX] = {{issue.created.diff(now).seconds}} -- this works fine

Time to resolution = {{issue.created.diff(customfield_XXXX).seconds}} ---not working

Can someone please suggest on the possible solution?

Accepted answers

All comments

Hi @Deepak Prasanth

Welcome to the community.

Is the customfield type date time picker? Please check this Jira smart values - date and time KB.

There is also similar topic: https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-Smart-value-Difference-between-2-timestamp/qaq-p/1851862

Smart value ex; {{issue.created.diff(issue.customfield_xxxxx).seconds}}

Deepak Prasanth

Thanks for response but it is still not clear, however, I have posted my query on the similar topic discussion page.

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