How do I get assignee's email address

Question

Hi all,

Is there a way to get Assignee's email address and place it to a custom field during automation run?

I tried to use the action Edit issue within my automation. It works when the email is stored in a custome field named as "Remote Assignee". But it doesn't work when it is from the standard field Assignee. I tried smart value: issue.assigne and issue.assigne.displayName, but it does not return the email address of the Assignee.

Hope someone could help me.

Cheers

Melo_45tw58 · Accepted Answer

Hi @Zaldy Parian,

Have you tried {{assignee.emailAddress}} or {{issue.assignee.emailAddress}} ?

Cheers,

Melo

Joseph Chung Yin · Accepted Answer

@Zaldy Parian -

Please use the smartvalue page on users object for your reference - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

You will see that you can use {{assignee.emailAddress}} smart value setup to obtain the information of your ask.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.