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"raise this request on behalf of" in jira showing sample / default users”

Ganesh Gunukula

While raising Service Request through jira customer portal, showing sample / default users at "raise this request on behalf of" field.

I can't see these users under "People" section in Project settings.

Jira_Sample users.png

Accepted answers

Dan Breyen

@Ganesh Gunukula here's the Support article for removing those Demo users. I needed to remove them before go live!

How to remove DEMO customer accounts | Jira | Atlassian Documentation

All comments

Mikael Sandberg

Hi @Ganesh Gunukula,

Welcome to Atlassian Community!

Those users should be listed under Customers, or you can go to admin.atlassian.com > Products > Jira Service Management and from here you will see all your portal customers and you can either deactivate or delete them.

Dan Breyen

@Ganesh Gunukula here's the Support article for removing those Demo users. I needed to remove them before go live!

How to remove DEMO customer accounts | Jira | Atlassian Documentation

Ganesh Gunukula

Thanks Mikael,

Welcome!

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