Auto-update of comments

Question

When I'm on a JIRA issue I need to refresh the page to see if any changes happened in the comments. Whether, a colleague has an auto-update of comments in the issues, he does not have to refresh the page.

I can't find any way to configure this.

How can I also have the auto-update of comments ?

Risikanta Pradhan_u99csz · Answer

Hi @Nicolas Charpentier and @Dan Breyen, I need a few suggestions from you.

When we reply to an email thread, it successfully adds a new comment to the Jira ticket. However, if we make edits to earlier parts of the email thread, those changes are not reflected as updated comments in Jira.

Could you please confirm if there's any way to update previous comments through the email thread? If not, could you provide any related documentation or guidance on this?

Regards,

Risikanta

Nicolas Charpentier · Answer

Hello @Dan Breyen

I can assure you my colleagues have the auto-refresh, and I don't.

There must be something auto-configured in my account I can't change.

Dan Breyen · Answer

I brought this up to Jira Support, and they said this is the way it works in the cloud and you have to manually refresh the pages when you change stuff to get pages to show the updated information.