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Assets - offboarding

Danielle David

Kind of new to Assets in Jira.

We have most of our employee Hardware now in Jira.

From an offboarding point of view, the team need to go through all 10 assets fields to check to see if that user has any of those assets.

Is there a better way to do this?

One search?

Accepted answers

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Suzi Firth

Hi @Danielle David

I'm not sure what you mean by all 10 asset fields.

You should have a User Attribute for your object schema. You can then select the User/Reporter/Customer as the User of the asset, like below:

When looking at your Object Schema, click on Filter in the top right, Select User, search for the user and select their name and then click update filter.

The view will then show all assets associated with the user and you can update accordingly.

Suzi

Danielle David

Hi Suzi, thank you.

We have a user attribute field.

How do i get to that page on your screen shot? I have never seem the filter option in Insight?

Suzi Firth

Hi @Danielle David

It's the new view that loaded this morning when I opened Assets. I think they've only just started rolling it out as it wasn't there for me yesterday.

I have an screenshot of the old view.

The filter search lived on the left hand side and you click the Filter Search > User, etc.,

Danielle David

Thanks Suzi, makes sense. Once enabled on my side I will give it a go.

Danielle David

Hi @Suzi Firth

I got the new Interface, however still struggling to search across all assets objects

For example Under Hardware I am trying to search for an employee to see what mob and laptop they have. I followed your instructions but seems I can only show the assets per object?

Danielle David

Suzi Firth

Hi @Danielle David

Oh no! I had this problem when I was first testing Jira Assets. You can only use the fancy filter per object type (aka using your attributes as filters).

If you have all your objects split into different object types then really your only option is to use the Search all schemas which isn't great because you can't filter out decommissioned assets from the search, or narrow to employee and mobile, or site and Xerox printers etc,.

This issue is the entire reason why as you can see in my screen shots, I have just one object type called IT Assets and it has 700+ objects rather than it being segregated into multiple object types.

I wish I had better news for you but I'd say it's currently not possible.

What I would say coming out of this though is to log some feedback with Atlassian regarding Assets. I would also recommend looking through the System Dashboard center to see if anyone has requested the ability to filter top level object types and it include sub object types in the filter results. I wouldn't surprised if someone has previously logged this suggestion with Atlassian.

https://jira.atlassian.com/secure/Dashboard.jspa

Danielle David

@Suzi Firth , No worries thank you. I will out in a note with Atlassian. should be a feature

Matthew Zahrt

Matt from ReadyCloud here,

If you want to automate the equipment return process and save a bunch of time, we actually have an app in the Atlassian Marketplace that does this using QR codes. (No need to send a box or label)

It automatically, issues a QR code during offboarding, sends reminders, and allows you to have full visibility into returns. Definitely a great option if your goal is to save time, increase retrieval rates, and avoid sending empty boxes.

Let me know if you have any questions!

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