Linking an asset object to an issue via automation

Haig Aboyan

I am creating an automation. In the 'Lookup objects' portion of the automation I have written the following query:

objectType = "Digital System" and Name = "{{issue.system.name}}"

 

However, there are many issues (more than I can do manually) that don't have a system linked to them (see screenshot for reference). So when I try to run the automation no issues are found because {{issues.system.name}} is empty. Is there a way I can automate the process of adding the system object (again see below) to a specific issue instead of going in and manually adding it?

Suzi Firth

Hi @Haig Aboyan 

What information on the ticket is it using to filter the asset to select?

Is it looking at the reporter of the ticket and looking at what assets are assigned against them?

 

Also an important note, that if the filter issue scope returns more than 1 asset, the automation is only capable of picking the first asset returned in the list. You can manually select more than 1 though.

Suzi