Working on an automation and cant figure out whats wrong

Question

the trigger must be issue creation

the requirements are issue category = R&D and one of the following restaurant partners which is entered at time of issue creation. The action I'm asking it to take is to assign a specific user to this issue (sorry not shown). Yet, this has not worked. Any ideas?

Mikael Sandberg · Answer

You would have to use the advanced compare when using customfield_xxxxx. I would do it using the if/else condition like this:

The duplicate field of restaurant partner, is that also a drop down field? Is there a reason you need duplicate fields?

Culinary Change Management · Answer

Hi Mikael- thank you. I was able to find the custom field number for "restaurant partner" but it wasnt recognized as a field

Mikael Sandberg · Answer

When you get the error that the automation found multiple fields with the same name then you would need to use the custom field number instead like this:

You can find the custom field number if you go to Settings > Issues > Custom fields, locate the field and then click on the three-dot menu and hover over one of the options. The URL will contain the number.