Problem with email notification

Stefan Speck

Hello,

I have a small problem regarding email notifications. For customer XY there are 5 people set as "admins" in the portal settings. However, 2 people do not get email notifications when customer XY posts a ticket, comments or the status of the ticket changes. The remaining 3 people receive these e-mails. What could be the reason for this?

I have also tried adding both of them again, but to no avail.

Kind regards,

Stefan

Paul Wiggers

Most likely, they have turned off notifications in their personal settings. 

Have them check Profile Icon > Personal Settings to see if they checked everything that is needed.