JIRA payload not returning attachment details

Question

Hi,

We are trying to establish an integration between ServiceNow and JIRA using an out of the box ServiceNow plugin- JIRA Spoke.

The webhook event 'issueUpdated' is not returning the attachment details in JIRA payload, although several JIRA documentations state that issueUpdated event returns the attachment details.

Thanks,

Sudhangshu

surbhi barnwal · Answer

@Sudhangshu Das did you get any workaround for this?

Diana_Architect_ZigiWave · Answer

@Sudhangshu Das hi. Have you tested the connection between the systems? Maybe there is some issue with the mappings?

If you decide to try an alternative approach toward this integration, check out ZigiOps. It's a no-code tool that connects Jira & ServiceNow bi-directionally in minutes. Any data can easily be transferred & synced in real-time between them. It reads the schema dynamically, can sync different files, and can even be customized to fit multiple use-case scenarios. Feel free to check out ZigiOps here, at the Atlassian marketplace. You can even have a chat with our tech team to see how it can be achieved.

BR, Diana (ZigiOps)