when the status has been resolved, the condition for sending an e-mail is

Question

hi

the rule  is true   workinig

only

end tep not working

not coming mail

please help

Paul Wiggers · Answer

There are two ways.

Either add in a step (after the Teams message step for example) that transitions your issue.

Or create a new automation with a status change trigger.

Since you have created this automation, I am sure you don't need help setting that up.

If you do, please consult the Atlassian documentation on automations. For example: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/automation#overview

Aykan Inal · Answer

Yep @Paul Wiggers 
so how can I do this

Paul Wiggers · Answer

Ah, that explains it.

The automation is triggered when the issue is created. Since a newly created issue has the status "Open", it won't pass the if claused where it is checking if the status is Resolved.

So, you either need to transition the issue during the automation. Or you need another automation that triggers on a status change to send the e-mail when it is Resolved.