My teammate could not receive any verification emails

Question

Shannon S · Answer

Hi @Jinyuan He,

Good morning! Thanks for raising this with us. We can look at our email logs and see why your teammate isn't receiving our emails.

I created a support ticket for you. Please check your email for the ticket number. It'll help if you preemptively reply to that ticket with your colleague's email address and when they should have received the notifications.

We'll speak to you soon!

Take care,

Shannon | Atlassian Cloud Support

Sushant Verma · Answer

Hi @Jinyuan He

Welcome to the community!

If you likely are having trouble getting invitation emails from Atlassian Cloud (Jira Cloud, Confluence Cloud, Bitbucket Cloud) for yourself or a teammate.

Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused further emails. Atlassian Support will need to clear this condition for the email address not receiving invitations. This can be cleared by following:

* If you are on a paid site, open a support case with us (you may need the help of a Site Admin at your company)
* If you are on a free site or can't find a site admin on your paid site, start a new question here on Community using this link.Ask a new question about email unblocks

A tag will be added to help our support team quickly respond to the question and get the emails flowing again.

If your company uses Office 365 for email, also consider allowlisting emails from Atlassian to proactively prevent future email delivery issues.

Hope it helps!

Regards,
Sushant Verma

*This answer was updated by Atlassian to correct the new question link.

Alex Koxaras -Relational- · Answer

Hi @Jinyuan He and welcome to the community,

Someone from the Atlassian team will come in contact with you in this post.