How to read custom field value inside an automation?

Marcos Lopes_krhupw

Dear Support, 

I tried to read a custom field value on my Jira Service Management Project automation, but it didn't work. 

I tried many forms to read. For example: 
- I used this smart values formats: 
----------> {{issue.[name_of_custom_field]}} 
----------> {{issue.customfield_xxxxx}}
----------> {{issue.customfield_xxxxx.value}}

For debug, I created an advanced branching to copy this value to a variable. I called it "debug" and I created a comment inside a test issue. The result is: 
Debug is       -> the value didn't print in comment.

Please, I need some help here.

Best Regards, 
Marcos Lopes

Joseph Chung Yin

@Marcos Lopes -

For Cascade Select List field usage, you will need to use the following smart value syntax -

{{issue.<your customfieldname>.value}} - To obtain the parent option value

{{issue.<your customfieldname>.child.value}} - To obtain the child option value

In my example see below -

My custom field is "Country-City"

My automation rule (using log action action for debugging case on reading the field value) -

As you can see if just using {{issue.Country-City}} smart value reference - I can see the return value is - 

My Cascade Field values are: {self=https://viasat.atlassian.net/rest/api/2/customFieldOption/10366, value=USA, id=10366, child={self=https://viasat.atlassian.net/rest/api/2/customFieldOption/10368, value=San Diego, id=10368}} 

However, if I want to access the actual parent and child option values, then I have to use 

{{issue.<your customfieldname>.value}} - To obtain the parent option value

{{issue.<your customfieldname>.child.value}} - To obtain the child option value

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.