Automation - Unable to filter JQL results for custom field email notification

jalewis

I've successfully created a JIRA rule to send an email notification based on a JQL query. I then applied #IF statement in the email notification to filter by specific fields. During testing I found filtering via #IF only works on core fields, not custom fields. 

Below is the script I use. I'm able to filer by status.name, but that same functionality does not apply to issue.customfield_16276.value. I'm looking for a solution to the filtering issue or a workaround to generate the same result. The custom field in this scenario is used in the JQL query just as an FYI. Thoughts?

Development --- this works
{{#lookupIssues}}
{{#if(status.name.startsWith("Development"))}}
<a href="{{url}}">{{key}}</a> {{summary}}
{{/}}
{{/}}

Done --- this works
{{#lookupIssues}}
{{#if(status.name.startsWith("Done"))}}
<a href="{{url}}">{{key}}</a> {{summary}}
{{/}}
{{/}}

Test Alert --- this does not work
{{#lookupIssues}}
{{#if(issue.customfield_16276.value.startsWith("Amber"))}}
<a href="{{url}}">{{key}}</a> {{summary}}
{{/}}
{{/}}

Bill Sheboy

Hi @jalewis -- Welcome to the Atlassian Community!

First thing...When you are inside of an iterator like {{#lookupIssues}} {{/}} you do not use the issue. prefix.  That would be trying to reference something outside of the lookup, and so may not work as you expect.  Please try removing that to see what happens.

Next, what is the type of your custom field?  If it is single selection, you can just check value.  However if it is multiple select, you will need to either join all of the values together for the check, or use nested iterators.

If neither of those works, please let me know and we can try some other work-arounds using created variables.

Kind regards,
Bill