Possible to make a custom field read only in JSM

Question

Hi,

I want to make a Select List custom field read only in JSM. I have assigned default value to state field (Select List field), I want restrict the user by not changing the default valu assigned.

I have added state custom field and by default it is assigned with value "New", I don't want the user to change the value, so for that I want to make that field read only.

Is it possible to do or any other ways to satisfy the above mentioned requirement in JSM ??

Cornelia Jeppsson · Answer

We want to show the customer who is the assignee, but they should not be able to set the assignee by themselves. How do we solve that?

Joseph Chung Yin · Answer

@Melina RAMPERSANDS -

I forgot to mention what @John Funk stated.  If your users are one who access the issues via the project UI, then what John stated is the solution.  However, it is still not clear on who do you mean by Users (Customers or Agent)?

Lastly, it only makes sense if the population of the custom field is done via the WF or automation rule and should not be changed by actual person via editing issue operation.

Hope this makes sense.

Best, Joseph

John Funk · Answer

You should have three screens, create screen, edit screen, view screen. Leave the field on the create screen and the view screen, and remove it from the edit screen.