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The field "labels" is hidden when the status is DONE

Michele Pinto

Hello,

Basically, on one Jira project, we have the field labels into each ticket and it’s visible: all good.

The problem is that when the ticket is moved to the status DONE, the field labels disappears it's only shown in case there is at least a label.

The interesting thing is that it doesn’t happen on other projects we have.

This is a blocker for automation I would like to add (add a label from status X to DONE).

Any idea where should I look?

Thanks,

Michele

Accepted answers

Mikael Sandberg

Hi @Michele Pinto,

Welcome to Atlassian Community!

In the project that you see this behavior, do you have an automation that clears out the labels field? Or a post function in the workflow that clears it out? If you check on a request that is in the Done status, is the Labels field shown under Additional fields on the right?

All comments

Mikael Sandberg

Hi @Michele Pinto,

Welcome to Atlassian Community!

Michele Pinto

Ciao Mikael,

thanks for your support.

I'm not aware of any automation that clears out the labels field, nor a post function in the workflow that clears it out.

Consider that the labels are there in case I have a label set, the problem is that the field labels disappears if I have no labels set before moving the ticket to DONE.