I saw this in a post: Without Addon (only link, content of the ticket is not included): * go to System * Create an Event - Select a notification template * Add a post function to the workflow "Fire Event" * go to the Notification scheme and select the event you have just created and select "Single email address" But I don't see a menu item to create an event. Also, I wonder if an automation would work, if there were a way to use an email address that automatically selects the assignee.

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What is the easiest way to notify the assignee when a status changes?

Phil Bustin_7fmhjs

I saw this in a post:

Without Addon (only link, content of the ticket is not included):

go to System
Create an Event - Select a notification template
Add a post function to the workflow "Fire Event"
go to the Notification scheme and select the event you have just created and select "Single email address"

But I don't see a menu item to create an event.

Also, I wonder if an automation would work, if there were a way to use an email address that automatically selects the assignee.

Accepted answers

Magdalena Zhisheva

Hi @Phil Bustin ,

I would suggest you to use automation rule, like this for example:

Screenshot 2023-03-23 at 16.32.53.png

Alex Koxaras -Relational-

@Phil Bustin hi!

Although @Magdalena Zhisheva is a correct answer, Jira has a built in notification scheme which allows you to inform users within a project role or a group. The answer that you've found is the proper one, but keep in mind that all new software projects have a default notification scheme (if not "shared" is not selected). With that in mind I would advise you to:

Go to project > project settings
Notifications
Under Issue Updated event check that "current assignee" is present

updated issue.png

If it's not present then

Click on Actions (top right)
Edit Notifications
Locate the "Issue Updated" event and click ADD next to it
Choose "Current Assignee" from the list
Click Add

All comments

Magdalena Zhisheva

Hi @Phil Bustin ,

I would suggest you to use automation rule, like this for example:

Screenshot 2023-03-23 at 16.32.53.png

Alex Koxaras -Relational-

@Phil Bustin hi!

Go to project > project settings
Notifications
Under Issue Updated event check that "current assignee" is present

updated issue.png

If it's not present then

Click on Actions (top right)
Edit Notifications
Locate the "Issue Updated" event and click ADD next to it
Choose "Current Assignee" from the list
Click Add

Phil Bustin_7fmhjs

Sounds good, but the automation allowed me to select specific statuses for which I want the assignee notified, that I would think a notification scheme can't do.

Phil Bustin_7fmhjs

It would appear that the condition in the automation does not work when the issue is transitioned by an automation; only by the user. For those statuses, I inserted the notification into the existing sub-task automation that triggers the parent transitions.

Since the sub-task automation captures the parent state before the automation transitions the parent, I hard-coded the target state in the email Subject as a workaround.

Alex Koxaras -Relational-

It can, if you create a new event called e.g. "Notify only Assignee" and assign this event to the transitions where you want the assignee to be notified. Then on the notification scheme you add to the new event only the assignee, and from the "Issue Update" event you remove the assignee. It's not the best practice imo to remove the assignee from the update issue event, but you can do it.

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