IT Category List

Question

Hello,

Am a Beginner to JSM and Looking for help to create or modify the existing IT category list in my ITSM Board.

We are using it for the IT Help desk

I need to add a Main category like Microsoft and under that list of issues.

Microsoft:

- Windows 10 reinstalled

- Office package installed

- Provided Bitlocker key

Mac:

-Booting issue

-Recovery Key

-OS reset

like this, we need to select the IT Categories when closing the ticket/issue.

Thank you in Advance 🙋🏻‍♂️

Chad Jackson · Answer

Take a look at these links to get started also there are some great youtube videos out there .

https://confluence.atlassian.com/servicemanagementserver/getting-started-with-assets-1044784303.html

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-assets-object-field/

Chad Jackson · Answer

We do something similar

1: Build out your Assets

* Service Category* Service

2: Create an Assets Object Custom field - would look similar to this...

3: Add the field to you issue Screen